1. Introduction
This refund and cancellation policy outlines how you can cancel or seek a refund for a subscription plan or paid service that you have purchased through 33Careers. 33Careers is a digital hiring platform — we deliver software services (job posting, AI screening, AI interviews, candidate matching and analytics), not physical goods, so this policy is written around subscriptions and service access.
2. Cancelling a Plan
Paid plans (such as Pro for candidates and Growth for recruiters) are billed in advance for the plan period. Cancellation with a refund will only be considered if the request is made within 1 day of the payment being made.
You may cancel your subscription at any time from Settings → Billing & Plans. Cancelling stops all future renewals. Your paid features remain active until the end of the period you have already paid for, after which your account moves to the free tier — we do not provide pro-rata refunds for the unused part of a period once the 1-day window above has passed.
3. Used AI Services
Strategia Advisor Private Limited does not accept cancellation or refund requests for services that have already been delivered and consumed — for example AI screening calls that have been placed, AI interviews that have been conducted, resume analyses that have been generated, or job postings that have been published to candidates. These carry a real per-use cost to us the moment they run.
However, a refund or a re-run of the service can be made if you establish that the service was not delivered correctly — for example a screening call that never connected, or an AI interview that failed part-way and produced no report.
4. Service Issues & Incorrect Charges
In case of a failed, duplicate or incorrect charge, or a plan that was not activated after a successful payment, please report it to our customer service team. The request would be entertained once we have checked and verified the transaction at our own end. This should be reported within 1 day of the charge appearing.
In case you feel that the plan or service you received is not as described on the site or as per your expectations, you must bring it to the notice of our customer service within 1 day of the purchase. The customer service team, after looking into your complaint, will take an appropriate decision.
5. Third-Party Services
In case of complaints regarding services provided by a third party through or alongside the Platform — such as an employer's own hiring process, an external assessment provider, or your bank or payment provider — please refer the issue to them directly. 33Careers does not guarantee any job offer, interview outcome or hiring decision, and no refund is available on the basis of a hiring result.
6. Refund Processing
In case of any refunds approved by Strategia Advisor Private Limited, it will take 3 days for the refund to be processed to you.
Refunds are issued in INR to the original payment method through our payment gateway. We cannot refund to a different card, account or method.
Timeline Note
Approved refunds are credited back to the original payment method. Depending on your bank or card issuer, it may take a few additional business days for the amount to reflect in your account after we process it.
Refund Inquiry?
For cancellations, refunds, or any billing-related concern, contact Strategia Advisor customer service at support@33careers.com with your registered email and payment reference.